SENIOR SPECIALIST FLEET & BUSINESS CUSTOMER SERVICE

d-kn GmbH 2009-2021

During my time at d-kn GmbH, I supported both the Corporate Customer Service and the Marketing Department of Toyota and Lexus Germany, acting as a key interface between dealers, management, and partners.

My contributions delivered measurable results:

• Strengthened dealer relationships through professional support via phone, email, and direct consultation – ensuring smoother processes and improved customer satisfaction.

• Increased efficiency in controlling by optimizing SAP-based bonus settlements, margin reconciliations, and delivering insightful reports and statistics.

• Boosted sales performance by developing and evaluating promotional campaigns and circulars with a direct impact on revenue.

• Enhanced knowledge at dealerships by training employees on tools, systems, and sales promotion measures – both on-site and remotely.

• Supported marketing & operations: managed cooperation requests, organized sweepstakes, and coordinated events and travel with a focus on efficiency and brand impact.

• Strengthened brand presence by managing brand ambassadors and overseeing the company’s vehicle fleet including logistics and scheduling.

Skills & Expertise
Customer Relationship Management (CRM) · Dealer & Partner Management · Contract Management · Sales Promotion · Controlling & Reporting (SAP) · Data Analysis · Employee Training & Onboarding · Marketing Support · Event & Travel Coordination · Fleet Management · Stakeholder Communication · Process Optimization